Reservation Policy and Procedure

Reservation Procedure

After determining the travel dates and appropriate accommodations required for your party (see Information tab), in order to make a reservation, please state your desire to make a reservation and provide the following information by email to RER@aol.com:

Check-in date:      

Check-out date:                

Number of nights: 

Reservation name:

Resort (if known): 

Rooms desired:                

Description of party (Adults, children):

Upon receipt of the above information, I will then contact the resort and request reservations for the lodging requested.  If the requested accommodations are available, I will then forward the reservation confirmation to you.  At this point, you are obligated for the rental amount subject to the Payment and Cancellation Policies below.

In the event the requested accommodations are not available (all request are subject to resort availability), I will use my judgment and may make an alternative reservation utilizing lodging that is available and that I feel is most suitable for your group needs.  The type of alternative arrangements that are generally offered would be a change in the unit size, change to a penthouse unit or only lodging at one of the affiliate resorts is available.  I will then advise you of any changes to the requested reservation and the cost associated with the change.  You will be given a 24 hour opportunity from the time the reservation is made to accept or reject the alternative reservation.  In the event I am unable to contact you within the 24 hour period or if the alternative reservation is unacceptable to you, any alternative reservation will be canceled and you will have no further obligation.  If I make no alternative reservation, I will further discuss potential options with you before starting the reservation process over again.

You are only obligated if I am able to make the exact arrangements that you request or acceptable alternative arrangements that you approve.  After acceptable accommodations are reserved I will then forward the reservation confirmation to you.  At this point, you are obligated for the rental amount subject to the Payment and Cancellation Policies below.

Payment Policy

Upon receipt of the reservation confirmation the entire rental fee is due.  If the reservation is made more than 30 days in advance of the check-in date, it is possible to make arrangements for installment payments.  The first half of the payment would be required upon receipt of the reservation confirmation with the other half due at least 30 days before the scheduled check-in date.  If the final installment payment is not received by 16 days before the scheduled check-in date, the reservation is subject to cancellation and all funds deposited less the $35 cancellation fee (see Cancellation Policy) will be refunded.

Cancellation Policy

Once a reservation is confirmed you have 24 hours to cancel without penalty.  After the 24 hour window, a reservation may be cancelled as long as it is at least 16 days prior to the check in date for a $35 fee.  If a reservation is cancelled less than 16 days prior to the check in date, there is no refund of the rental amount.  This policy is based on that of the resort.  The $35 cancellation fee is assessed by the resort, not by me.